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Refund Policy

Due to the handmade and hygiene nature of our products, we are unable to accept returns or exchanges on used or opened items, including cosmetic and personal care products.

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DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Clear photographs of the item(s) and packaging

We will do our best to resolve the issue as quickly as possible.

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NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items cannot be returned once opened or used:

  • Body care products

  • Hair care products

  • Lip balms

  • Cosmetic/self care items

  • Wax melts and home fragrance products that have been used

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CANCELLATIONS

Orders may only be cancelled before they have been dispatched. Once your order has been shipped, cancellations are no longer possible.

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REFUNDS

Approved refunds will be processed back to the original payment method where applicable.

Shipping costs are non-refundable unless the item is faulty or incorrect.

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CONTACT

For any issues regarding your order, please contact us through our website or social media channels and we will be happy to help.

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